Which stores do you return to?
Amazon, Walmart and Target. Back & Beyond is an independent service and is not affiliated with any of these companies.
Do I need to be home?
No. Place your items outside when it's safe to do so, before your pickup window starts. Your driver photographs them on arrival. Drivers never enter your home.
What do I need for each item?
A return QR code or receipt from the store is required for every item. We can't book a pickup without one. For Walmart and Target returns, please also place the paper receipt in the bag or box with the item. You also enter the store's return-by date so we can make sure the store will still accept the return.
When are pickups?
Monday, Wednesday and Friday, in two windows: 9:00 a.m.–12:00 p.m. and 12:00–4:00 p.m. The earliest pickup is 48 hours after you book, and pickup must be at least 72 hours before the store's return-by date (Sundays and holidays don't count).
How much does it cost?
$9.99 for the first item, plus $2 total for up to 4 more items in the same bundle. There's no item limit; each further group of 5 is priced the same. See Pricing.
Are there size or weight limits?
Yes. Each item can weigh up to 35 pounds and measure up to 30 × 20 × 18 inches. We can't take perishable items such as food or plants.
How should I package my items?
You may place the items in a bag or box. Starting the return with the store, choosing a valid return method, and packing the item the way the store requires are your responsibility. Please disclose any damage when booking; undisclosed damaged items may be rejected. For Walmart and Target returns, please also place the paper receipt in the bag or box with the item.
How do I get my refund?
Your refund comes from the store. Walmart and Target refunds must go back to the card used for the purchase. If the store issues a gift card instead, we mail it to your home after you approve paying the postage.
What if the store won't accept my item?
If a store refuses an item and we have to bring it back to your home, a $5 return fee applies.
Can I cancel or reschedule?
You can cancel free of charge before 7:00 a.m. on pickup day. If a pickup is missed because items weren't available, you may be eligible to reschedule at 50% off the base pickup fee.
What if my items are stolen before pickup?
Back & Beyond is not responsible for items stolen before your driver arrives. To lower the risk, place items out close to your window, or choose a spot like a building lobby or garage door.
How will I recognize my driver?
Back & Beyond drivers wear identifiable reflective vests and do not carry cash. Your pickup status shows when your driver is on the way.
How do I book?
Book online at book.backandbeyondreturns.com. iPhone and Android apps are coming soon.
Ready to skip the return line?
Book online in a few minutes: upload your QR codes or receipts, pick a window, and set your items outside.
Prefer an app? iPhone and Android apps are coming soon.