Doorstep returns, start to finish
You start the return with the store. We pick it up from your door and drop it off for you.
Start your return with the store
Start the return on the Amazon, Walmart or Target website or app and get your return QR code or receipt. Pack the item the way the store asks. For Walmart and Target returns, please also place the paper receipt in the bag or box with the item.
Book a pickup
On our booking site, upload the QR code or receipt for each item, enter the store's return-by date, and choose a Monday, Wednesday or Friday window.
Set it outside
Place your items outside when it's safe to do so, before your window starts. Your driver photographs them on arrival — no need to be home.
We drop it off
We take your items to the store and drop them off. You get a confirmation and receipt when it's done.
Pickup schedule
- Pickups run Monday, Wednesday and Friday.
- Two windows: 9:00 a.m.–12:00 p.m. and 12:00–4:00 p.m.
- The earliest available pickup is 48 hours after you book.
- Pickup must be at least 72 hours before the store's return-by date (Sundays and holidays don't count).
- Cancel free of charge before 7:00 a.m. on pickup day.
What we can take
- Returns to Amazon, Walmart and Target.
- Up to 35 pounds and 30 × 20 × 18 inches per item.
- A return QR code or receipt is required for every item. For Walmart and Target returns, please also place the paper receipt in the bag or box with the item.
- No perishable items (food, plants, or anything that can spoil).
- Please disclose any damage when booking.
Getting your items ready
Prepare the return
Starting the return with the store, choosing a valid return method, and packing the item correctly are your responsibility. Follow the store's instructions for each item. For Walmart and Target returns, please also place the paper receipt in the bag or box with the item.
Place it outside
Set items at your chosen pickup spot (front door, porch, building lobby, garage door, or another spot you describe) before your window, when it's safe to do so.
Track it online
You'll see each step: booking confirmed, driver assigned, driver arriving, items collected, and completed with your receipt.
About store refunds
Your refund comes from the store, not from Back & Beyond. Walmart and Target refunds must go back to the card used for the purchase. If the store gives us a gift card instead, we mail it to your home after you approve paying the postage.
If a store refuses to accept an item and we have to bring it back to your home, a $5 return fee applies. See our Refund & Cancellation Policy.
Ready to skip the return line?
Book online in a few minutes: upload your QR codes or receipts, pick a window, and set your items outside.
Prefer an app? iPhone and Android apps are coming soon.