Refund & Cancellation Policy

Last updated: October 19, 2026

Draft — pending attorney review. This policy is a working draft and may change before Back & Beyond launches. It will be reviewed by a Florida attorney.

Cancellation & rescheduling

You may cancel without charge before 7:00 a.m. on pickup day. If a pickup is missed because items were not available, you may be eligible to reschedule at 50% off the base pickup fee.

Refunds of Back & Beyond fees

If we fail to complete a pickup or drop-off you paid for, you are eligible for a refund or a free rescheduled pickup. Refund decisions follow this policy and applicable consumer protection laws. Approved refunds are returned to your original payment method.

If the store refuses a return

If a store refuses to accept an item and we have to bring it back to your home, a $5 return fee applies.

Store refunds for your items

Refunds for the items you return are issued by the store, not by Back & Beyond, and follow the store's own return policy.

Refunds for Walmart and Target returns must be processed back to the card used for the purchase. If the store gives us a gift card instead, we mail the gift card to your home after you approve paying the postage.

QR codes, receipts and return deadlines

A return QR code or receipt must be uploaded for every item. We can't book a pickup without one. For Walmart and Target returns, please also place the paper receipt in the bag or box with the item. You also enter the store's return-by date for each item; this only makes sure the store will still accept the return. Pickup must be at least 72 hours before that date, not counting Sundays or holidays.

Contact

To request a cancellation or refund, use your Back & Beyond account or email support@backandbeyondreturns.com.