Back & Beyond
Policies

Terms of Service

Last updated: October 19, 2026

Draft — pending attorney review. This policy is a working draft and may change before Back & Beyond launches. It will be reviewed by a Florida attorney.

These Terms of Service ("Terms") govern your use of the Back & Beyond website, booking site, mobile apps, and doorstep return pickup service (the "Service"). By booking a pickup or using the Service, you agree to these Terms.

1. The Service

Back & Beyond picks up prepared returns from residential addresses in Volusia County, Florida, and drops them off at Amazon, Walmart or Target. Back & Beyond is an independent third-party pickup service and is not affiliated with Amazon, Walmart or Target.

2. Your responsibilities

  • You are responsible for making sure your return is started with the store, your return method is valid, and your item is prepared correctly.
  • A return QR code or receipt must be uploaded for every item. For Walmart and Target returns, please also place the paper receipt in the bag or box with the item. You also enter the store's return-by date for each item. Pickup must be at least 72 hours before that date, not counting Sundays or holidays.
  • Disclose any damage when booking. Undisclosed damaged items may be rejected.
  • Place items outside when it is safe to do so, before your pickup window.
  • Provide accurate contact, address and item information.

3. Pickup requirements

  • We return items to Amazon, Walmart and Target.
  • Pickups run Monday, Wednesday and Friday, in two windows: 9:00 a.m.–12:00 p.m. and 12:00–4:00 p.m. The earliest available pickup is 48 hours after booking.
  • Maximum weight: 35 pounds per item. Maximum dimensions: 30 × 20 × 18 in per item.
  • No perishable items (food, plants, or anything that can spoil) are collected.
  • Drivers never enter customers' homes. Drivers do not carry cash and wear identifiable reflective vests.

4. Prices and payment

Pickup prices are shown when you book, before you pay: $9.99 for the first item, plus $2 total for up to 4 more items in the same bundle; each additional group of 5 items is priced the same. Payments are processed by our payment provider. Back & Beyond never stores your full card number.

5. Store refusals, refunds and gift cards

If a store refuses to accept an item and we have to bring it back to your home, a $5 return fee applies. Refunds for Walmart and Target returns must be processed back to the card used for the purchase. If the store gives us a gift card instead, we mail the gift card to your home after you approve paying the postage.

6. Cancellation

You may cancel without charge before 7:00 a.m. on pickup day. See our Refund & Cancellation Policy for details.

7. Theft, loss and limitation of liability

Back & Beyond is not responsible for stolen items, including items taken before your driver arrives. Your driver photographs your items on arrival. Back & Beyond is not responsible for a store's decision to accept or refuse a return, or for the amount, method or timing of a store's refund. To the fullest extent permitted by law, our total liability for any claim related to a pickup is limited to the amount you paid for that pickup.

8. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date.

9. Governing law

These Terms are governed by the laws of the State of Florida.

10. Contact

Questions about these Terms? Email support@backandbeyondreturns.com.